Terms & Conditions
Important conditions for bookings and tour participation.
Booking confirmation
A submitted form is an enquiry. A booking becomes confirmed only after availability, inclusions, final price, pickup and any payment requirement are accepted.
Changes and operations
Routes, vehicles, activity order, camp programmes and timings may change because of weather, traffic, safety, opening hours or government instructions.
Guest responsibility
Guests must provide accurate details, arrive on time, follow safety instructions and disclose relevant medical conditions. Local laws and attraction dress codes must be respected.
Third-party services
Some tours and activities may be provided by third-party operators whose safety and cancellation rules also apply.
Prices and quotations
Website prices are starting prices and may change according to date, availability, pickup location, group size, vehicle type and optional activities. A written quotation is valid only for the period stated in the message.
Pickup and no-show conditions
Guests must provide an accurate hotel, residence or meeting-point location and remain reachable before pickup. Missing the vehicle because of incorrect information, late arrival or an unanswered phone may be treated as a no-show.
Health and safety
Guests must follow driver, guide, attraction and safety instructions. Dune bashing may not be suitable during pregnancy or for serious back, neck, heart or mobility conditions. Guests are responsible for disclosing concerns before confirmation.
Children and supervision
Children must remain with a responsible adult. Age, height, seating and ticket rules vary by activity, vehicle and attraction. Parents should provide accurate ages before booking.
Tickets and optional activities
Attraction tickets, quad bikes, dune buggies, kayaking, meals and upgrades are included only when listed in the written confirmation. Issued tickets may have separate amendment and refund rules.
Weather and operational changes
For safety or operational reasons, the activity order, route, timing, vehicle, camp programme or attraction access may change. Where possible, the operator will offer a reasonable adjustment or alternative under the booking conditions.
Personal belongings
Guests are responsible for phones, cameras, bags, documents and valuables. Report a lost item quickly, but recovery cannot be guaranteed.
Emergency communication
For urgent matters connected to a confirmed booking, call 050 237 0803. For normal enquiries, use WhatsApp or email.