Privacy Policy – Hafiz Tourism
At Hafiz Tourism, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By accessing our site and booking tours with us, you agree to the practices described in this policy.
1. Information We Collect
When you use our website or book a service, we may collect the following information:
Personal details such as your name, phone number, email address, and nationality.
Booking details including travel dates, selected tours, and payment preferences.
Technical information like your IP address, browser type, device information, and location data.
Communication records when you contact us via phone, email, or WhatsApp.
We only collect information that is necessary to provide our services effectively and to improve your travel experience.
2. How We Use Your Information
The information we collect is used for the following purposes:
To confirm and manage your bookings.
To communicate with you regarding inquiries, payments, and travel details.
To send you updates about tours, offers, and new services (only if you agree).
To improve our website performance and customer experience.
To ensure safety, compliance, and prevention of fraudulent activities.
Your information is used responsibly and only for the purposes stated here.
3. Sharing of Information
We respect your privacy and do not sell or trade your personal details with third parties. However, we may share limited information in the following cases:
Service providers such as transport companies, hotels, and activity organizers to complete your bookings.
Payment processors to handle secure transactions.
Legal requirements if disclosure is necessary to comply with law or protect our rights.
Any third-party partners we work with are required to handle your data with confidentiality and security.
4. Data Protection and Security
We take strong measures to protect your personal data. Our website uses secure servers, encrypted communication, and updated technologies to keep your information safe. Access to your details is limited only to authorized staff who need it to serve you.
While we do our best to protect your data, no online transmission can be 100% secure. By using our services, you accept this risk.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tools to improve user experience. These cookies help us:
Remember your preferences and past visits.
Analyze website traffic and performance.
Show you relevant services and offers.
You can manage or disable cookies through your browser settings, but some features of the website may not work properly if you choose to block them.
6. Your Privacy Rights
As a user, you have the right to:
Access the personal data we hold about you.
Request corrections if your information is inaccurate.
Ask us to delete your personal data (subject to legal or contractual obligations).
Opt-out of receiving promotional emails or marketing messages.
To exercise any of these rights, please contact us directly.
7. Third-Party Links
Our website may include links to external websites, such as attractions or partner services. Please note that we are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before sharing any personal information.
8. Children’s Privacy
Hafiz Tourism services are designed for travelers of all ages, but our website is not intended to collect personal data from children under the age of 13 without parental consent. If we learn that such data has been collected unintentionally, we will delete it immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy regularly.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, you can reach us anytime:
Phone: +971 56 902 18 53
Email: info@hafiztourism.com
We are committed to responding quickly and ensuring your privacy concerns are addressed.
Terms and Conditions
Following are our terms and conditions that need to be follow if you are booking tour from our website:
1. Pricing
Prices mentioned on our website is per person basis and also some tours are private which depends on groups. City tours are not included any kind of food items and soft drinks except Desert Safari tour.
2. Payments
We are accepting cash payments and all major debit and credit cards payments. However, extra exchange, VAT and international fees exempted from the tour prices.
Cancellation & booking policy
- You can cancel the tour before 24 hours through email.
- If you book combo tours the discount will be given to you but if anyone cancel one tour then there will be no combo offer, regular price will be consider.
- Pregnant Females, hart patient , backpain patient and any medical issue with the person are not allowed in some tours especially desert safari tour but if she/he want to go then we are not responsible for any mishaps.